How can we factor in the need for mandatory training, 1-2-1 reviews and team education time?

Training that is directly related to the WTE of a role can be factored in to drivers and given an activity count.

Tasks such as mandatory training, which are specific to the individual person filling each role, must be done outside of the tool at this time. WRaPT can tell you how many additional WTE you will need to accommodate an increase in activity; it does not know how many people you will decide to use in order to fill those roles.

For example, if you needed 6 additional WTE for a particular role, you may decide to fill them with 10 part time employees, requiring mandatory training time x 10 not x 6.