After outlining the benefits of  WRaPT, namely its open design and flexibility; the WRaPT project team engaged with managers, front-line staff and corporate services to establish current practice in the community OAMH service.

The team began by identifying the key administrative and managerial personnel in the service line. Their organisational and operational knowledge was used to gain a full understanding of the each member of staff’s role.

As there was no consistent activity data collected for the OAMH administrative team, the team had multiple consultations with different team members to devise suitable measures of administrative activity.

By using WRaPT, the management team and staff have extra visibility of the variability in workload:

• WRaPT were able to help the team to source and understand activty data from multiple team and collate this in one central platform.
• The broad open design of WRaPT allowed this activity data to be placed into the software tool and appropriately matched with the financial structure of the service line. This allowed the OAMH team to correct inconsistencies between their real-world organisational structure and the data held in finance.
• Using WRaPT has therefore equipped the service with a more accurate baseline to assess the potential impacts of the proposed administrative changes.